Privacy Policy

Welcome to Kirgo Casino (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access or use our website at casino-kirgo.co.uk and related services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UK Gambling Commission’s licensing requirements.

1. Data Controller

The data controller responsible for your personal information is Kirgo Casino, registered in the United Kingdom. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following categories of personal data when you interact with our services:

Full name
Contact details including email address, telephone number, and postal address
Date of birth and gender
Account registration and profile information
Login details and IP address
Device and browser information
Transaction data including deposits, withdrawals, and payment details
Usage data such as time, location, and manner of service use
Communications with customer support
Identity verification and compliance documents (e.g., passport, driving licence)
Special category data (e.g., health or ethnicity), only if voluntarily provided
Third-party data from credit reference agencies, fraud prevention services, and responsible gambling organisations

3. How We Use Your Data

Your personal data is processed for the following purposes:

To create, operate, and maintain your account
To verify your identity and age, ensuring compliance with UK gambling laws
To process deposits, withdrawals, and other financial transactions securely
To comply with legal obligations, including anti-money laundering and safer gambling requirements
To communicate important information about your account and our services
To administer promotions, bonuses, and competitions
To personalise your experience and tailor offers
To improve and develop our products, services, and policies
To detect, investigate, and prevent fraud, money laundering, and other unlawful activities
To compile anonymised statistics and conduct analytics

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent, where required (such as for marketing communications)
Performance of a contract between you and Kirgo Casino
Compliance with a legal obligation (e.g., UK Gambling Commission requirements)
Our legitimate interests, provided they do not override your fundamental rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out above and to comply with legal and regulatory obligations. Typically, data is retained for up to five years after your account closure or last activity, unless a longer retention period is required by law (for example, in cases of self-exclusion, open investigations, or tax purposes).

6. Marketing Communications

With your explicit consent, we may send you marketing materials about Kirgo Casino and selected partners. You can manage your marketing preferences or withdraw consent at any time via your account settings or by following the unsubscribe link included in all marketing communications.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and ensure our website operates effectively. These include:

Essential cookies necessary for website functionality and security
Preference cookies to remember your settings
Performance cookies for analysing site usage and improving services
Advertising cookies to deliver relevant adverts based on your interests

You can control or disable cookies through your browser settings; however, please note that disabling essential cookies may affect site functionality.

8. Sharing and Transfers of Personal Data

Your personal data may be shared with:

Service providers such as payment processors, software suppliers, and hosting providers
Regulatory bodies and law enforcement agencies as required by law
Fraud prevention and identity verification agencies
Affiliated companies within the Kirgo corporate group
Third parties authorised by you

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We take the security of your personal data seriously and implement robust physical, technical, and organisational measures to protect against unauthorised or unlawful processing, accidental loss, destruction, or damage.

10. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights in relation to your personal data:

The right to be informed about how your data is used
The right of access to your personal data
The right to rectify inaccurate or incomplete data
The right to erasure (also known as the “right to be forgotten”) in certain circumstances
The right to restrict or object to processing in specific situations
The right to data portability
The right to withdraw consent at any time without affecting previous processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and within the statutory timeframes.

11. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Complaints

If you believe we have not handled your personal data in accordance with the law, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk/.

13. Responsible Gambling

Kirgo Casino is committed to promoting responsible gambling. If you or someone you know may be experiencing gambling-related problems, please visit the GamCare website for support and advice.

Last updated: October 2024