Our Commitment to Responsible Gaming

At Kirgo, we recognise that gambling should be a form of entertainment and fun. We take our responsibility seriously to help protect our players from developing unhealthy gambling habits. Our platform, casino-kirgo.co.uk, is designed in compliance with the United Kingdom Gambling Commission (UKGC) regulations, ensuring a safe, fair, and transparent gaming environment.

We are dedicated to supporting players in maintaining control over their gaming activities by providing practical tools, clear information, and access to professional help if needed. Our goal is to foster a culture of responsible play where enjoyment never turns into harm.

Tools to Help You Stay in Control

Kirgo offers a comprehensive suite of features that allow you to manage your gambling activity effectively:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control how much money you add to your account.
• Wager and Loss Limits: Define maximum bet sizes and loss limits to keep your spending within safe boundaries.
• Session Time Limits: Choose how long you want to play in a single session and receive reminders to encourage regular breaks.
• Reality Checks: Periodic pop-up notifications to remind you of your play duration and spending.
• Self-Exclusion: Temporarily restrict access to your account for a minimum of 24 hours up to six months or more, depending on your needs.
• Permanent Account Closure: If you decide to stop gambling entirely, you can request a full account closure at any time.

Recognising the Signs of Problem Gambling

It is important to be aware of warning signs that may indicate gambling is becoming a problem. If you experience any of the following, we encourage you to seek assistance:

• Gambling to recover previous losses (chasing losses).
• Using money intended for essentials such as bills, rent, or groceries to gamble.
• Borrowing money or selling possessions to fund gambling.
• Losing track of time or spending longer than intended gambling.
• Neglecting work, family, or social responsibilities due to gambling.
• Feeling anxious, stressed, or irritable when not gambling.
• Arguing with others about your gambling habits.
• Constantly thinking about gambling or planning your next bet.

If these signs sound familiar, please consider using our self-assessment tools or contacting our Responsible Gaming Team for confidential advice and support.

Guidelines for Safer Gambling

To ensure your gambling remains a positive experience, please consider the following best practices:

1. Set a budget before you start and never exceed it.
2. Treat gambling strictly as entertainment, not as a way to make money.
3. Avoid chasing losses or trying to win back money you’ve lost.
4. Only gamble with money you can afford to lose — never use essential funds.
5. Set time limits for your sessions and take regular breaks.
6. Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
7. Balance gambling with other hobbies, interests, and social activities.
8. Keep your account login and payment details secure to prevent unauthorised use.

Self-Assessment and Support Services

If you are unsure whether your gambling habits are safe, we encourage you to take our self-assessment quiz. This confidential tool can help you understand your behaviour and decide if you need help.

Our dedicated Responsible Gaming Team is available to offer guidance and support. You can contact us at [email protected] or reach out via Live Chat on our website.

Self-Exclusion and Account Closure

Kirgo provides flexible self-exclusion options to help you take a break from gambling:

• Temporary Self-Exclusion: Choose to block access to your account for a period from 24 hours up to six months or longer.
• Permanent Account Closure: You may request permanent closure of your account at any time if you decide to stop gambling permanently.

Before closing your account, please withdraw any remaining funds. If you wish to reactivate a closed account (not closed due to problem gambling), you may apply for reinstatement subject to review by our Responsible Gaming Team.

Protecting Minors and Vulnerable Individuals

Kirgo strictly prohibits gambling by anyone under the age of 18, in full compliance with UK law. We use robust age verification checks during registration and continuously monitor accounts to prevent underage gambling.

We encourage parents and guardians to use parental control software such as Net Nanny or Qustodio to restrict access to gambling sites on family devices.

Always keep your login credentials confidential and never share your account with others, especially minors.

External Support Organisations

If you or someone you know may be struggling with gambling addiction, professional help is available. We recommend contacting the following UK-based organisations:

• GamCare – Offers free information, advice, and support for problem gambling.
• BeGambleAware – Provides resources and tools to promote safer gambling.
• Gambling Therapy – Offers online support and counselling worldwide.
• Gamblers Anonymous UK – A fellowship of individuals who share their experience and support for recovery.

Additionally, you can download BetBlocker, a free tool that allows you to block access to gambling websites across all your devices.

Legal Compliance and Licensing

Kirgo operates under the strict regulations of the United Kingdom Gambling Commission (UKGC), ensuring all our games and services meet the highest standards of fairness, security, and responsible gambling.

Our licence number is [Insert Licence Number]. We regularly audit our platform and update our policies to comply with the latest legal requirements and industry best practices.

Contact Us

If you have any questions or concerns about responsible gaming or need assistance, please do not hesitate to contact our Responsible Gaming Team at [email protected] or via Live Chat on our website.

Remember: Gambling should always be a fun and controlled activity. Play responsibly, stay in control, and seek help if you need it. Kirgo is here to support you every step of the way.