Terms and Conditions
Last updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your use of the website casino-kirgo.co.uk (“Kirgo”, “we”, “us”, “our”).
1.2. By registering an account, accessing, or using any part of Kirgo’s services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3. If you do not agree with any part of these Terms, you must immediately cease using our services.
2. Definitions
- Player/User/You: Any individual who registers with or uses Kirgo.
- Account: Your personal user profile on Kirgo’s platform.
- Games: All casino games, including slots, table games, and live dealer games offered on Kirgo.
- Operator: The entity licensed and authorised to operate Kirgo.
- Bonus: Any promotional offer, including but not limited to free spins, bonus credits, or cashback.
3. Eligibility
3.1. You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction, whichever is higher, to use Kirgo.
3.2. It is your responsibility to ensure that online gambling is lawful in your place of residence.
3.3. Employees, agents, and immediate family members of the Operator, as well as affiliates and partners, are prohibited from registering or playing.
4. Account Registration and Security
4.1. Only one account per individual, household, IP address, or device is permitted.
4.2. You must provide accurate, complete, and current information during registration, including full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
4.4. We reserve the right to verify your identity at any time and may request documents such as a valid passport, utility bill, or proof of payment.
4.5. Accounts containing false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit limits apply, as detailed on the Banking page.
5.3. Kirgo does not charge fees on deposits; however, your payment provider may apply charges.
5.4. We do not provide credit or financial services; all funds deposited are for wagering purposes only.
5.5. Suspicious deposit patterns may trigger account review or suspension to comply with anti-money laundering regulations.
6. Withdrawals
6.1. Withdrawals will be processed using the same payment method used for deposits wherever possible.
6.2. Withdrawal limits and processing times are outlined in the Banking section.
6.3. Verification of identity and source of funds may be required before processing withdrawals.
6.4. While we aim for prompt payouts, Kirgo is not responsible for delays caused by third-party payment providers.
6.5. To withdraw your full balance and close your account, please contact Customer Support.
7. Account Inactivity and Fees
7.1. Accounts with no login activity for six consecutive months will be classified as inactive.
7.2. Inactive accounts may incur a monthly administration fee, deducted from the account balance after notification.
7.3. Accounts with zero balance may be closed after prolonged inactivity.
7.4. Reactivation of dormant accounts is available upon request by contacting Customer Support.
8. Responsible Gambling
8.1. Kirgo is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session reminders, and self-exclusion options.
8.2. If you believe you have a gambling problem, we encourage you to use these tools or seek advice from support staff.
8.3. For further assistance, visit the UK Gambling Commission or BeGambleAware.
9. Prohibited Conduct
9.1. You agree not to engage in any of the following:
- Fraud, collusion, or money laundering;
- Use of bots, automated scripts, or any software to manipulate gameplay;
- Cheating or exploiting technical faults;
- Operating multiple accounts;
- Using VPNs or proxies to bypass geographic or regulatory restrictions;
- Sharing your account or allowing others to play on your behalf.
9.2. Kirgo reserves the right to suspend or close accounts and withhold winnings if prohibited conduct is suspected.
10. Bonuses and Promotions
10.1. All bonuses and promotions are subject to specific terms, including wagering requirements, as detailed on the Promotions page.
10.2. Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited.
10.3. Kirgo may cancel bonuses or withhold winnings if abuse or technical exploitation is detected.
10.4. Bonuses may have expiry dates and restrictions on eligible games.
11. Fair Gaming
11.1. Kirgo offers games from certified providers that use Random Number Generators (RNGs) to ensure fairness.
11.2. We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breach of these Terms.
12. Limitation of Liability
12.1. Kirgo shall not be liable for any losses or damages arising from use of the website, including technical failures, interruptions, or errors.
12.2. You accept all risks associated with gambling and acknowledge that Kirgo’s maximum liability is limited to the amount of your last deposit.
12.3. Kirgo is not responsible for external websites linked from our platform.
13. Privacy and Data Protection
13.1. Your personal data is processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR).
13.2. We implement industry-standard security measures to protect your information.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on Kirgo are owned by or licensed to the Operator.
14.2. You may not reproduce, distribute, or use any content without prior written permission.
15. Complaints and Dispute Resolution
15.1. Should you have any complaints, please contact our Customer Support team.
15.2. We aim to resolve complaints promptly and fairly.
15.3. If unresolved, you may escalate your complaint to the UK Gambling Commission or an independent Alternative Dispute Resolution (ADR) body.
15.4. All disputes must be submitted in writing.
16. Changes to Terms
16.1. Kirgo reserves the right to amend these Terms at any time.
16.2. Significant changes will be communicated via email or website notifications.
16.3. Continued use of Kirgo after changes indicates your acceptance of the updated Terms.
16.4. You are encouraged to review these Terms regularly.
17. Contact Information
For questions, support, or to exercise your rights under these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on our website
By registering and playing at Kirgo, you confirm that you have read, understood, and agreed to these Terms and Conditions.
